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Managed Service Provider Success Story: Databerry

Databerry reduces complexity and cost of managing cross-platform, distributed endpoints with Automox

About Databerry

Databerry helps businesses grow through effective web, marketing, and IT strategies.
As a Managed Service Provider, Databerry provides IT Consulting, Infrastructure
Migration, and Managed IT for companies ranging from “mom and pop shops” to
Fortune 500 enterprises. Their solutions also include website design and development,
and the development of web apps, portals, and mobile apps. Databerry provides strategic
marketing planning as well as optimization strategies for SEO, SEM, email and social
media marketing


Jared Haggerty headshot
Patching is a thankless and redundant job - it's a job for automation, which is why we chose Automox.
Jared Haggerty
CEO, Databerry

Challenge

Almost our entire audience is remote, so a cloud-based solution was critical for us.
We manage all types of client endpoints ranging from a simple desktop to Windows,
Linux, and Mac servers. Our biggest challenges in managing thousands of endpoints
were the need for a simple interface, easy agent installation, and the ability to support all
the different platforms on the market: Windows, Linux, and macOS. We were also looking
for the support of a wide variety of third party applications

Our team needed a tool that offers a single point of management because we have
multiple clients and we have to be able to segregate and desegregate them individually.
We needed a solution that didn’t take months to onboard, gave us enough control to
create groups, custom policies, sophisticated update scheduling, and gave us API access
to enable integration with our own product. In essence, we needed a simple, yet modern
way to automate our patch management. I believe that any IT professional should be able
to walk into any endpoint and understand how it works.


Automox has been a huge time saver. We had a full-time IT Manager working 30 hours per week to keep our systems patched and now it takes him an hour per week. The time savings has been massive.
Jared Haggerty
CEO, Databerry

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Solution

Automox’s cloud-based platform supported all our patch management requirements and
provided the automation and reliability we needed to feel confident our infrastructure was
secure. We evaluated competitors such as Microsoft and Symantec but the costs were
unreasonable and the onboarding process was complicated and required weeks or months
of education and training.

The Automox agent only took minutes to install and instantly gave us a comprehensive
view of the vulnerability status of all the endpoints in our network. The web-based UI
was extremely important to us, as was the product’s ease-of-use and ability to patch
any OS in any location. There was really not just one or two things that mattered to us.
We had around twenty different requirements and Automox satisfied all of them,
including pricing. We needed SSO, custom end-user notifications, the ability to create
custom policies, intuitive reporting, and access to the API to enable product integration.

We tested other products and compared pricing, administration, features, simplicity and other
criteria. It came down to three different solutions, and the other products just didn’t have the
simplicity that Automox has and they didn’t have the web interface or API that we needed.

 


We needed a simple, single point of management which Automox nailed.
Jared Haggerty
CEO, Databerry

Results & Benefits

Automox gives us all the capabilities we need and the platform features continue to get
even better. The main reasons we chose Automox are because they are cloud-based,
support any OS in any location, enable customization, are easy to use, provide access to
their API, and offer competitive pricing. From the Managed Service Provider standpoint,
there are not many solutions out there that satisfy all those requirements. The other feature
that influenced our choice was simplicity. I don’t mean simple as in the application in and of
itself, I mean the management of the actual application. We needed a simple, easy-to-use
web interface, which Automox nailed.

Automox has been a huge time saver. That’s the bottom line. We had a technician
dedicated to patching full time and now that process has become incredibly simple.
He works an hour per week on patching as opposed to 30 hours per week. This solution
has made a massive difference in time spent and resources used for us.

About Automox

Automox is a cloud-based patch management and endpoint protection platform that
provides the foundation for a strong security framework by automating the fundamentals
of security hygiene to reduce a company’s attack surface by over 80 percent. A powerful
set of user-defined controls enables IT managers to filter and report on the vulnerability
status of their infrastructure and intuitively manage cross-platform OS patching, third party
patching, software deployment, and configuration management.

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