IT teams have the tools. They don’t have the outcomes. This year’s State of Endpoint Management report reveals how operational debt, tool sprawl, and ungoverned automation are stretching patch cycles, hiding risk, and increasing exposure as attacks speed up.
Even as 81% of IT leaders call their endpoint management mostly or highly automated, 94% still report an average mean time to patch of five days or more.
Download the full report to see why automation alone isn’t enough – and how leading teams are building operating models that deliver measurable outcomes.
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State of Endpoint Management
Key learnings for 2027
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Tool sprawl is obscuring outcomes and complicating ROI
- 40% can’t tell whether endpoint operations drive the right outcomes.
- 93% use more than five endpoint management tools; 57% use more than 10.
- 68% say measuring ROI is a leading barrier to expanding automation.
- 81% say they’re mostly or highly automated, yet 99% spend 10+ hours a week on manual work.
- 94% report an average MTTP of 5+ days; 24% take 15 days or more.
- None can deploy emergency patches in hours.
Operational debt is coming due
Tactical automation isn’t enough
- Only 9% treat automation as a foundation.
- 92% need 3+ months to turn a new capability into a repeatable workflow; 41% need 6+
- 43% of teams spend 10+ hours per week on manual endpoint tasks; 6% spend more than 40 hours.
- 51% take 5+ days to patch – or don’t know their MTTP at all.
- Only 6% say they’re fully automated.
Manual work is eating IT alive
Visibility gaps are slowing response and inflating risk
- Just 19% find it easy to produce reports for audits or leadership.
- 66% spend 2+ hours per week creating custom reports; 33% spend 10+ hours.
- Only 17% have a unified dashboard showing end-to-end patch status.
Partial automation isn’t enough
- 50% automate OS patching in some form.
- 57% rely on scripts or custom workflows; 37% still manage recurring tasks manually.